From Seth Godin's business blog
Some critics matter.
Some are merely loud
Others are just difficult. . .
The challenge is in figuring out which kind of critic is worth paying attention to as you create your product or service. In a business to business setting, pleasing the gatekeeper and the bill payer is essential. On the other hand, pleasing an angry blogger might not matter at all.
In our desire to please everyone, it's very easy to end up being invisible or mediocre.