In every communication, there are at least eight communications:
1) What I think.
2) What I feel because of what I think.
3) What I speak because of what I feel.
4) How I speak (tone, body language, etc.)
5) How you perceive (tone body language, etc.)
6) What you hear
7) What you think because of what you hear.
8) What you feel because of what you think.
A breakdown can occur at any point along this perplexing maze. No wonder there are so many mis-communications.